Terms of Service

Booking & Payment

  • A 50% non-refundable retainer is required to secure your booking.

  • The remaining 50% balance is due 48 hours before your appointment. No same-day payments are accepted.

  • Late payments will incur a $20 fee. Appointments not paid in full by the due date will be canceled — no exceptions.

  • We do not accept Zelle, CashApp, or PayPal. Only debit or credit card payments through our booking portal are accepted.

  • All bookings must be completed online. We do not accept bookings via DMs.

Travel Fees

  • A $30 travel fee is applied to all services within 30 miles of Dallas.

  • Additional mileage is billed at $3.00 per mile beyond 30 miles.

Setup Requirements

  • No clients, friends, or family are allowed in the room during setup.

  • Please allow 2–4 hours (depending on your package) for setup.

  • You must be checked into your hotel before we arrive. We cannot check in for you.

  • Airbnb self check-in is permitted for us to enter and begin setup.

  • Your space must be clean prior to our arrival. Unclean spaces may result in cancellation or rescheduling.

  • For hotel setups, please leave a key at the front desk under the name we provide, or arrange to meet us.

Setup Timing & Cleaning

  • No setups are available before 10 AM. Early setup requests incur a $50 fee.

  • Please tidy your space before checkout unless a Next Day Cleaning service is added.

  • If you booked cleaning, you must vacate at least one hour before checkout time.

Last-Minute Bookings

  • Bookings made within 7 days of your event are considered last-minute and incur a $100 rush fee.

  • Full payment is required at the time of booking. Retainers are not accepted for last-minute bookings.

  • These bookings are non-refundable, but may be rescheduled within 90 days of your original date.

Lateness & Cancellation

  • A $75 late fee applies if you are more than 20 minutes late to your appointment.

  • After 20 minutes without notice, your appointment will be forfeited.

  • Cancellations must be made at least 48 hours in advance.

  • Retainers remain non-refundable, but we will do our best to work with you to find a solution.

Additional Notes

  • We recommend booking at least two weeks in advance for best availability.

  • We are always reachable by email, phone, text, or our website.